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Customer Services.

Have you checked the Frequently Asked Questions (faq) page? You might find your question has been asked before and the answer posted there.

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  • Click here for answers regarding my eBook formats.
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    Have you checked the Frequently Asked Questions (faq) page? You might find your question has been asked before and the answer posted there.

  • Click here to check my FAQ page.
  • Click here for answers regarding credit card security.
  • Click here for answers regarding my eBook formats.
  • Your answer was not there?

    If your question has not been answered by my FAQ, try selecting another option from the following list.

  • My download did not work. What should I do?
  • How can I find out when a title will be released?
  • How do I extract Winzip files?
  • How do I extract WinRaR files?
  • How can I get Acrobat reader?
  • How can I get WinRaR?
  • How can I get Winzip?
  • You still can't find the answer you seek?

    Well I'm as stumped as you are. Your question must be a new one... either that or the last person to think of it failed to pose it.

    Please email me with your question and I will answer as soon as I can (definitely within 48hrs). Choose one of the following links--you will receive your reply at the same address you use to reach me unless you state another preferance in your message.

    sales@ebookheaven.co.uk

    help@ebookheaven.co.uk

    Don't forget, you can use the form at the top of the page.

    How do I extract Winzip files?

    Double click the downloaded file to open it. Type the path to the destination directory that you wish to extract to in the box marked Extract to, or use the default.

    For example; C:\Ebookheaven

    Click the extract button.

    To begin reading, simply navigate to the directory you chose to extract the files to, in my example you would open C:\ebookh-21 and double click on the file named index.html (HTML Version), or the PDF file (PDF Version) to begin reading that title.

    For example: When double clicked,the file named God_Decrees.pdf opens adobe acrobat and displays the first page of The God Decrees By Mark E. Cooper.

    Click here for more help options.

    How do I extract WinRaR files?

    Double click the downloaded file to begin. Type the path to the destination directory in the text box marked Extract to.

    For example; C:\Ebookheaven\

    Finally, click the button marked Extract

    To begin reading, simply navigate to the directory you chose to extract the files to, in our example you would open C:\ebookh-21 and double click on the file named index.html (HTML Version), or the PDF file (PDF Version) to begin reading that title.

    For example: When double clicked,the file named God_Decrees.pdf opens adobe acrobat and displays the first page of The God Decrees By Mark E. Cooper.

    Click here for more help options.

    Where can I download software?

    I recommend the following software downloads. Adobe's Acrobat Reader is a good peice of kit and essential for reading my books in pdf format. Pdf is proprietary and requires Acrobat reader to view. I like WinRaR, but I use Winzip a lot more. All my books were compressed for download with Winzip.

  • Download Adobe Acrobat Reader (6.4Mb)

  • Download Winzip (1.2Mb) by clicking here.

  • Download WinRaR (500k) by clicking here.

  • Click here for more help options.





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