Frequently Asked Questions
How to read my e-books.
My eBooks are available in the following file formats: Adobe (Pdf), Microsoft Reader (Lit),and now also available for your hanheld: Mobipocket (Palm, Franklin eBookman, Windows CE, Pocket PC, Psion Epoc32)
PDF format is compatible with Mac or Windows machines running either an Adobe Acrobat Reader, or an Acrobat-enabled browser. If you don't have a PDF reader on your computer, you can download a FREE reader from Adobe.
Ms Reader format is compatible with Windows machines running Microsoft's Reader Software. If you don't have a Ms Reader on your computer, you can download a FREE copy from Microsoft.
Palm Doc (PRC):
MobiPocket (PRC) format is compatible with Palm, Franklin eBookman, Windows CE, Pocket PC, Psion Epoc32. If you don't have Mobi Pocket Reader on your computer, you can download a FREE copy from MobiPocket.
Your questions answered:
Q.What is Ebook Heaven?
A. Ebook Heaven is an eBookstore. I only sell electronic books. Ebooks are either downloadable, sent by email, or sent on a CDRom. I have chosen to make mine available via downloads. I hate to wait, don't you?
Q.What platforms do the eBooks work with?
A. 95% of requested downloads are in Adobe's pdf format, making them readable across all platforms (Macs and PCs).
Q.What if I am a MAC user?
A. Macs can read my PDF formatted eBooks
Q. Will you take a credit card?
A. Yes. You may order through Clickbank's secure order form. There is a link for each of my titles on the order page.
Q. Is it safe?
A. Yes. I understand that you may be concerned about using your credit card to shop on the internet, but this information is kept secure by utilising SSL encryption. (Secure Socket Layers).
All your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to my ordering system.
Did you know that credit card transactions on the web are roughly 10,000 times safer than handing your card to a waiter in a restaurant?
Q. How do I register at the Writing & Publishing Directory?
A. Simply click here and hit the "register" button found on that page. Fill out the form and click the next button. A verification email will be sent to you. Follow the instructions within the email to activate your account.
A. I recommend the following software downloads. Adobe's Acrobat Reader is a good peice of kit and essential for reading my books in pdf format. Pdf is proprietary and requires Acrobat reader to view. I like to use Winzip for compressing my ebooks for download. You will need WinZip to open your downloaded archive.
Q. How do I activate my directory account?
A. Simply follow the instructions within the activation email sent to you. A link is provided to take you to the correct page. Enter your email address into the correct box. This address is also your username. Type the verification code into the other box and click submit. Your account will then be active.
Q. The link in my activation email is broken and will not work. What should I do?
A. You can either type the link into your browser's address bar and hit the enter key. Or, you can click here to reach the activation page.
Q. How do I submit an item?
A. Once your account is active, submitting a listing is very easy. Click here to load the main page of the directory into your browser. Next, click upon the "submit an item" button. Enter your email address and password and hit the "Next" button.
The form on the next page requires that you enter the details of your listing such as the headline, author, publisher and description. When you have completed the form, click the "Next" button to upload your photo. Finally, click the "Upload" button to complete the process
Q. Can I submit my trade paperback?
A. Yes. The Writing & Publishing Directory is open to all. We currently list fiction and non-fiction in many different e-book and p-book formats.
Q. Why can't I login?
A. There may be many reasons. Have you activated your account using the instructions in your activation email? If the answer is no, you must do this BEFORE you login.
If your account is active, check that you have entered your email address correctly. Also, you must ensure that the email you enter is the same as that on file within your profile (entered at registration) If your email is correct, check that you have entered your password correctly. Passwords are case sensitive and must be entered exactly.
Q. I haven't received my activation email. Why not?
A. The only reason for this is an incorrect email address specified within your profile (entered at registration). Activation emails are used to verify your email address. A spelling mistake or invalid email address will throw up an error code to inform Ebook Heaven admin of a problem.
Typically, activation emails are generated instantaneously. If, however, you have not received your email within an hour or two of registration, you should email Ebook Heaven at the following address: firstname.lastname@example.org
To your message, please add your name and the email address that you used within the directory. Please double check all spelling.
Q. When I submit my books, certain words keep failing. Why?
A. Ebook Heaven's Writing & Publishing Directory uses a routine within its programming that checks for certain censored words. These words, when entered by a user, will cause your posting to fail. You will be informed of the offending word(s) so that you can re-compose your listing.
There is no appeal with regard to which words are censored. Ebook Heaven reserves the right to maintain a censored words list, and in addition, Ebook Heaven reserves the right to edit or delete any listing it considers offensive or in bad taste. Ebook Heaven will not tolerate any listing that in anyway propagates racial hate and or violence.
Q. What if I'm having a problem with the file you sent?
A. I will do everything I can to help you with any problems you have. To help me help you, please give details about your system in your email. Any error messages generated would be most helpful.
Q. Am I allowed to link to Ebook Heaven from my own website?
A. Yes, by all means. The only thing I ask is that you link to my opening page and not directly to my sample pages. Click here for more information.
Q. Can you supply a graphic or banner for the link?
A. I cannot supply banners. I find simple text links work very well. You can however use cover images. Click here to view a selection.
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